Withly Inbox Terms of Service

1. Acceptance of Terms

By installing and using Withly Inbox, you agree to these Terms of Service. If you do not agree, please uninstall the application.

2. Description of Service

Withly Inbox is an AI-powered customer support widget for Shopify stores. It uses RAG (Retrieval-Augmented Generation) technology to sync your store content — including products, collections, pages, blog posts, and policies — and provides automated, context-aware chat responses to your customers’ questions.

3. Use of Service

• You must have a valid Shopify store to use the service
• You are responsible for the accuracy of content on your store
• You agree not to misuse the service or attempt to reverse-engineer it
• We reserve the right to terminate access for abuse

4. Pricing

• Withly Inbox is free to use, with 1,000 AI messages included per month
• No paid plans or subscriptions are offered

5. Intellectual Property

• The Withly Inbox software, design, and branding are owned by Withly
• Your store content remains your property
• AI-generated responses are provided as-is and do not constitute intellectual property claims

6. Limitation of Liability

• The service is provided “as is” without warranties
• We are not liable for inaccurate AI responses
• We are not liable for any indirect, incidental, or consequential damages
• Our total liability shall not exceed the amount you paid in the past 12 months

7. Data and Privacy

Your use of the service is also governed by our Privacy Policy.

8. Termination

• You may uninstall the app at any time through your Shopify admin
• Upon uninstallation, your data will be deleted within 30 days
• We may terminate service for violation of these terms

9. Changes to Terms

We may update these terms from time to time. Continued use of the service constitutes acceptance of updated terms.

10. Contact

For questions about these terms, contact: support@withly.org