withly

Shopify app · Chat

Withly Inbox

AI chat that answers shoppers from your store content and lets them add products to cart in chat.

Withly Inbox adds an AI chat to your storefront that answers from your products, collections, pages and policies, replying in the shopper's language. Answers quote your prices and stock, and product cards let shoppers pick a variant and add to cart in the chat. Questions it can't answer are listed so you can add them to Knowledge. When it can't help or you're closed, shoppers leave their email for your team. Preview answers in Test chat, reply from the admin, then hand chats back to AI.

Install on Shopify (opens in a new tab)FAQ
Shopify theme editor with Withly Chat embed settings and a live storefront preview
Shopify theme editor with Withly Chat embed settings and a live storefront preview
Pricing
Free
Category
Chat
Launched
May 8, 2026

See the app

  • Withly Inbox chat widget on the storefront answering a shopper about the Hydrogen collection
  • Withly Inbox Conversations list in admin showing an active chat and message count
  • Withly Inbox admin dashboard showing synced store data, usage, active chat widget and conversations

Features

  • Product cards in chat with photo, price, variant picker and Add to cart

  • Store content syncs on change and refreshes daily, no manual upkeep

  • Unanswered questions list with one-click Add to Knowledge

  • Analytics for conversations, top questions and add to cart from chat

  • Business hours and a contact form that emails shopper requests to your team

Help and legal